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Trumpets needs to get their act together

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From the first time we tried to enroll, it already felt wrong.

This summer we planned to keep the boys busy by signing them up in a junior basketball league and street dancing at Trumpets.
My son Ben has expressed interested in becoming an actor. As a mom, I want my boys to grow up with confidence on the dance floor and not dorky. As early as two years ago I already started them dancing during summer. But the boys weren't happy with the first school because they had to wear funny costumes (read: long skirts, don't ask) during recital.

I found out Trumpets was going to hold workshops at Podium—super convenient for us. So I called in advance to ask up to what time they're open. I made sure to arrive 15 minutes before said time, but when I got there, they had already packed up.
I tried again for a second time, and sure enough they packed up too early.
The third time, I finally got my two boys in. Paid the tuition, then I enlisted three more playmates to join them. The more the merrier—so that's Ben, Markus, Diego, Emilio and Luis.

The boys bonded through summer attending these classes and playing afterwards.
Now comes the recital which would have been today.
Not too long ago, our helper Mariza came home with a sheet of paper announcing rehearsal and recital times with matching call times.
Since the paper wasn't clear as to what section or what time the boys were supposed to be there, I asked Mariza and Diego's yaya to clarify. They came back with this piece of paper. (Take note that neither I nor our yayas possess red markers.)

trumpets

Yesterday I reminded Jeroen about the recital, so we made plans to go there and meet the other parents of our boys. This morning there was some confusion as Markus said call time was 10 am, while the paper said 12 noon.
I texted the other parents but they were also unsure because what the yayas were saying was different from what the boys said. (Take note that yayas and parents are not allowed during classes or rehearsals. We are also dealing with kids here who do not know the answer when I ask them what section are you and what time are you supposed to be there.)

So I asked Mariza to please show me the paper again. Since someone from Trumpets had marked it, I decided to follow it.
Only one boy, Emilio, made it to the 10 am recital with a 9 am call time, while our four boys arrived at the venue at 11:45 (for a 12 noon call time and 1 pm show) only to be turned away and told that the show was over.
(Take note that Emilio's yaya did not have a piece of paper with encirclings, so Emilio's parents made it to the show.)

At this point Jeroen had already cancelled a meeting and we were on our way to the venue.
And then we got a call from Diego's dad who told us he had spoken to the teacher who said their recital had indeed been at 10 am and was over.
Confused, Diego's yaya confronted the teacher with the paper and the assistant who admitted to having encircled the wrong things.

It is now 2:42 PM and I am still fuming. We had been looking forward to this event all summer.
I just dropped the boys off to Fun Ranch to forget this happened. Pepper Lunch dinner later.
The boys are OK, it is us adults who are very disappointed.

Oh, and I forgot to mention that tickets were supposed to be distributed days before the show. I told Mariza to get the tickets in advance, but she was told yesterday at dress rehearsal that the tickets would be ready for pickup on the day of the show.
Had we received the tickets yesterday, we would have been able to make it, if it said the right time. Who knows? I haven't seen the tickets up to know.
Take note that said paper didn't have a contact number, so we couldn't confirm the time from anyone at Trumpets.

Has Trumpets has become too in demant that they have become disorganized?
To say we are disappointed is a severe understatement. I really want to kill someone but I don't know who. Do I kill Perky Parong or Amorelle Manguez?
Parents, beware of Trumpets.

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