Dear Ms. Van Starten, (sic)
We would like to inform you that we have made the necessary change on the booking of Mr. Tiongson and Ms. Nerveza. Kindly check your email for the updated electronic tickets. With regards to their seat assignments, 5C and 5D is not anymore available on the new flight schedule, instead they are confirmed on seat number 9C and 9D.
Thank You.
PHILIPPINE AIRLINES
![Philippine Airlines Boeing 777-200ER]()
Dear Philippine Airlines,
THANK YOU VERY MUCH!!
In hindsight, I think PAL should reevaluate their call center partner that is trained to merely spew out formulaic answers to customers. Complaints such as mine should be handled by people who have brains and compassion, not call center robots.
That said, thank You Lord!!
We would like to inform you that we have made the necessary change on the booking of Mr. Tiongson and Ms. Nerveza. Kindly check your email for the updated electronic tickets. With regards to their seat assignments, 5C and 5D is not anymore available on the new flight schedule, instead they are confirmed on seat number 9C and 9D.
Thank You.
PHILIPPINE AIRLINES
Dear Philippine Airlines,
THANK YOU VERY MUCH!!
In hindsight, I think PAL should reevaluate their call center partner that is trained to merely spew out formulaic answers to customers. Complaints such as mine should be handled by people who have brains and compassion, not call center robots.
That said, thank You Lord!!