Dear Cecile,
Thank you very much for your feedback, and our most sincere apologies for what you experienced in BreadTalk Megamall.
We assure you that we will do our best to fix these issues right away. We’ve alerted our managers across the stores on the long queues and checked on their sanitation procedures.
While we’re currently following Singapore’s SOP on sanitizing trays with hot, sterilized towels, we are definitely open to improving this system and at this time, we’re already preparing to deploy all necessary materials for the stores.
Regarding the plastic used for our products, hopefully, we’ll be able to switch to alternative packaging soon as we’re working with BreadTalk Singapore on a global effort to be rolled out in all BreadTalk franchisees around the world.
While we’re still on plastic, though, we’re trying to cut down in small ways, such asking customers who dine inside the store, if it’s okay not to bag the breads in individual plastic sleeves anymore.
Then for customers who buy in bulk/in boxes, we’ll be trying out a system of not packing the breads individually but instead, lining the breadbox with grease-proof paper and putting the breads on the liner.
We’re still working on a good balance for customers’ convenience and the eco side of conserving resources, but we’ll do our best to give customers an option based on their preferences.
Taking note of everyone’s comments and suggestions, too, so we can consider all possibilities.
On behalf of our team, thank you so much again. We highly appreciate your feedback and the responses that it has brought.
It is a huge help as we continuously try to improve in all areas. We will definitely work on making your next visit a more pleasant one.
Wishing you a Happy Valentine’s Day from BreadTalk!
Sincerely,
Aina Lim
Originally published at Chuvaness.com. You can comment here or there.