File this under #ChuvanessProblems
Since yesterday I’ve been problematic about a credit card bill that reflected a charge from Naumi Hotel in Singapore the amount of SG$ 941.60 or about Php 32,686 for a hotel stay that didn’t even occur last December 26, 2011.
Last December 26-30, my family and I stayed at the Quincy Hotel during the Christmas-New Year break and had a good time. But between Naumi and Quincy, I would have preferred to stay at Naumi.
How did this happen?
I called of Shalini Silva at Naumi to ask about the bill. I would describe her telephone personality as stern (read: not friendly) as she said it was a no-show fee and instructed me to email them a complaint.
I went into my Gmail archives to look for a correspondence between myself and Shalini. The last correspondence I had was from me asking her to book the said hotel and giving her my credit card number.
After that, I don’t have any record of any response with a confirmation letter.
I emailed and waited.
A few hours later I received an email from Simon Tham at Naumi saying I will still be charged with a no-show fee, attaching a confirmation letter from the hotel which I was seeing only for the first time. My heart sank.
I asked for consideration. He later emailed that he would get back to me this week.
To be honest, I am such an OC traveler that I immediately print out all confirmation letters for hotels and plane tickets, put these in my travel case in the safe. I fill up everyone’s immigration forms, including arrival cards at the destination way in advance.
I also diligently check in early and reserve seats online because I am super OC about flying.
I don’t understand how this could’ve happened. No confirmation letter, I had no way of knowing I was booked. I ended up booking at the Quincy a month later—note that I received a confirmation letter from them.
That said, I’ve been stressed since Friday afternoon. Last night I ran so hard just to take the pain away from the thought of an electronic error that is costing me money. And now I can’t sleep.
I am hoping Mr. Peter Wong of Naumi Hotels would have a Google alert on his name and read this entry. I am begging for consideration on a refund, or at the very least a discount for the no-show fee.
I know Mr. Wong is a hands-on manager as I have seen him personally answer feedback on Tripadvisor.com.
If it doesn’t work, I’ll write to the Singapore Tourism Board for assistance.
Hoping I can get some sleep right now.
My reviews of Naumi Hotel: the bad one and the good one.
Jeroen and I in Singapore, 2009
Naumi is such a beautiful hotel if you get the right room (not the one with open bathrooms). I really hope they can fix the problem so that I can come back in future.
Meanwhile I’m waiting for that dreaded email hoping they will make things right.
Will go to Mass tomorrow for help. Wish me luck!
Originally published at Chuvaness.com. You can comment here or there.